Online Returns Policy - Specific to Web Sales
Waves Overseas will accept goods for return in accordance with this Returns Policy and your rights under the Australian Consumer Law. This Returns Policy is not intended to limit your rights under the Australian Consumer Law.
Return of Product:
Where Waves Overseas have determined that a claim should be granted the goods must be returned within 21 calender days
All goods for return should be unmarked and complete with instruction books and accessories (such as paddles, pumps, seats, storage bags, repair kits, remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other accessories) supplied at the time of purchase.
Refund or Credit:
No refund or replacement will be granted until we have received the goods from you and the goods have been approved for refund or credit.
Where a replacement claim under warranty is granted, the replacement will be delivered to Waves Overseas for collection by the customer.
Waves Overseas Returns Policy
This policy sets out the circumstances in which goods supplied by Waves Overseas to a customer (you) will be accepted for return. This policy is in addition to any rights you have at law including under the Competition and Consumer Act 2010 (Act).
No Change of Minds Return:
Please choose carefully as Waves Overseas does not accept return of goods because you change your mind or make the wrong decision about Waves Overseas goods or services.
Australian Consumer Law:
Waves Overseas goods come with consumer guarantees under the Australian Consumer Law which cannot be excluded. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Proof of Purchase:
All goods submitted for assessment must be accompanied by proof of purchase either by providing a receipt or other proof of transaction.
Your rights to a remedy under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law recognises that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
Assessment of Goods for Return:
Waves Overseas will refuse returned goods without prior consent. Do not arrange the return with any freight company unless you are prepared to have the goods refused and returned at your expense.
Waves Overseas reserves the right to assess the eligibility of goods for return (including the condition and age of goods) BEFORE accepting them as returned.
All goods submitted for assessment must be unmarked and complete with instruction books and accessories (such as paddles, pumps, seats, storage bags, repair kits, remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories) supplied as part of the purchase.
Please note it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. Waves Overseas will endeavour to procure such assessment within a reasonable time.
If any item that contains a fuel source and needs to be returned, then for safety reasons these items must be returned empty.
While goods are being assessed, Waves Overseas will not be deemed to have accepted the goods for return.
When Goods will be accepted for return:
Waves Overseas will accept goods for return only after assessment as set out above, where the goods:
1. fail to meet a consumer guarantee under the Act; or
2. are subject to any express warranty given by:
(a) Waves Overseas ; or
(b) The manufacturer of the goods,
and the goods are returned within the time nominated in that warranty.
What happens when goods are accepted for return?
Subject to any obligation of Waves Overseas at law to the contrary, when Waves Overseas accepts goods for return:
1. for a failure to comply with a consumer guarantee, Waves Overseas may either:
(a) have the goods repaired or replaced within a reasonable time; or
(b) provide a refund of the amount paid for the goods;
2. under express warranty, Waves Overseas may either repair or replace the goods or offer a refund in accordance with the express warranty.
If you reject the goods purchased from Waves Overseas, you must return the goods to Waves Overseas.
If goods are accepted for repair, Waves Overseas will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the Act.
Goods not accepted for return:
Subject to any obligation at law to the contrary, including under the Act, certain goods will not be accepted for return because of their nature, including the following:
1. hygiene and personal products;
2. gift cards;
3. special orders; and
4. products outside of their expiry date
Prescribed information regarding repair of goods:
Goods returned for repair which are capable of retaining “user-generated data” as defined under the Act, may as a result of the repair, be subject to loss of data.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
This returns policy will not affect your statutory rights including those under the Act. To the extent of any inconsistency between this policy and your statutory rights under the Act, your statutory rights under the Act will take precedence.