Online Returns Policy - Specific to Web Sales

Waves Overseas will accept goods for return in accordance with this Returns Policy and your rights under the Australian Consumer Law. This Returns Policy is not intended to limit your rights under the Australian Consumer Law.  

Return of Product:

Where Waves Overseas have determined that a claim should be granted the goods must be returned within 21 calender days

All goods for return should be unmarked and complete with instruction books and accessories (such as paddles, pumps, seats, storage bags, repair kits, remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other accessories) supplied at the time of purchase.

Refund or Credit:

No refund or replacement will be granted until we have received the goods from you and the goods have been approved for refund or credit.


Where a replacement claim under warranty is granted, the replacement will be delivered to Waves Overseas for collection by the customer.

Waves Overseas Returns Policy

This policy sets out the circumstances in which goods supplied by Waves Overseas to a customer (you) will be accepted for return. This policy is in addition to any rights you have at law including under the Competition and Consumer Act 2010 (Act).

No Change of Minds Return:

Please choose carefully as Waves Overseas does not accept return of goods because you change your mind or make the wrong decision about Waves Overseas goods or services.

Australian Consumer Law:

Waves Overseas goods come with consumer guarantees under the Australian Consumer Law which cannot be excluded. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase:

All goods submitted for assessment must be accompanied by proof of purchase either by providing a receipt or other proof of transaction.

Your rights to a remedy under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law recognises that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.

Assessment of Goods for Return:

Waves Overseas will refuse returned goods without prior consent. Do not arrange the return with any freight company unless you are prepared to have the goods refused and returned at your expense.

Waves Overseas reserves the right to assess the eligibility of goods for return (including the condition and age of goods) BEFORE accepting them as returned.

All goods submitted for assessment must be unmarked and complete with instruction books and accessories (such as paddles, pumps, seats, storage bags, repair kits, remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories) supplied as part of the purchase.

Please note it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. Waves Overseas will endeavour to procure such assessment within a reasonable time.

If any item that contains a fuel source and needs to be returned, then for safety reasons these items must be returned empty.

While goods are being assessed, Waves Overseas will not be deemed to have accepted the goods for return.

When Goods will be accepted for return:

Waves Overseas will accept goods for return only after assessment as set out above, where the goods:

1. fail to meet a consumer guarantee under the Act; or

2. are subject to any express warranty given by:

(a) Waves Overseas ; or

(b) The manufacturer of the goods,

and the goods are returned within the time nominated in that warranty.

What happens when goods are accepted for return?

Subject to any obligation of Waves Overseas at law to the contrary, when Waves Overseas accepts goods for return:

1. for a failure to comply with a consumer guarantee, Waves Overseas may either:

(a) have the goods repaired or replaced within a reasonable time; or

(b) provide a refund of the amount paid for the goods;

2. under express warranty, Waves Overseas may either repair or replace the goods or offer a refund in accordance with the express warranty.

If you reject the goods purchased from Waves Overseas, you must return the goods to Waves Overseas.

If goods are accepted for repair, Waves Overseas will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the Act.

Goods not accepted for return:

Subject to any obligation at law to the contrary, including under the Act, certain goods will not be accepted for return because of their nature, including the following:

1. hygiene and personal products;

2. gift cards;

3. special orders; and

4. products outside of their expiry date

Prescribed information regarding repair of goods:

Goods returned for repair which are capable of retaining “user-generated data” as defined under the Act, may as a result of the repair, be subject to loss of data.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Statutory Rights:

This returns policy will not affect your statutory rights including those under the Act. To the extent of any inconsistency between this policy and your statutory rights under the Act, your statutory rights under the Act will take precedence.

Terms of Use

When you use our website, you accept our Terms and Conditions.  Please read them carefully. Your access to and use of the Website, including your order of products through the Website, is governed by these Terms and Conditions.
1.1 Limited licence

(a) is a website where you can browse, select and order products from Waves Overseas Sales Pty Ltd ABN 81 003 691 709 (Waves, us or we).

(b) We grant you a limited, revocable licence to access and use the  website (Website) and its content in accordance with these Terms and Conditions.  

(c) You may display, print or download the content of our Website on your computer, PDA, mobile phone or other telephonic device for information, entertainment and personal use only.

(d) Some of the content of our Website may be subject to Additional Terms and Conditions (for example, content which you access through links to the websites of third parties). If you agree to Additional Terms and Conditions and there is any inconsistency between those terms and these Terms and Conditions:

(i) these Terms and Conditions prevail to the extent of any inconsistency in relation to the use of our Website; and

(ii) the Additional Terms and Conditions prevail only to the extent of the inconsistency in relation to your use of a third party's services or website.

(e) You cannot use our Website or any part of it for any Commercial Use or for any public display (commercial or non commercial).

(f) We reserve the right to suspend, terminate or otherwise deal with your limited licence in relation to the Website and its content at any time.

(g) Our Terms and Conditions apply while you use our Website or services. You agree to be bound by, and comply with, these Terms and Conditions.

(h) You agree to comply with all relevant laws relating to your use of the Website and your placement of any order through the Website.  

1.2 Your use of our Website

(a) In using our Website you must not:

(i) distribute all or any part of our Website other than as intended or as agreed by us in writing.

(ii) do anything which alters the Website, or interferes with or affects its working other than as intended or as agreed by us in writing. This includes removing anything from it, adding anything to it, linking it to or from another Website.

(iii) alter or modify any part of our Website other than as intended as agreed by us in writing.

(iv) access third party submissions or other content on our Website other than as expressly authorised by us and by way of the web pages provided by us.

(v) use the Website or include, list, upload, post or transmit any information or material in any manner or for any purpose that is illegal, unlawful, breaches the privacy or Intellectual Property Rights of another, is offensive, defamatory, deceptive, deceitful, misleading, inaccurate, fraudulent, obscene, indecent, offensive, vulgar, harmful, advocating violence, threatening, abusive, harassing, or violates any applicable law, statute, ordinance or regulations, or which is prohibited by these Terms and Conditions.

(vi) use or launch any automated system including (without limitation) any offline readers, spiders or robots that access our Website in a way that:

(A) sends a larger number of request messages to our servers or to other users of our Website than can reasonably be produced by a human in the same period using a conventional on-line web browser.

(B) sends spam to any other user.

(C) annoys or harasses any other user.

(vii) collect or harvest any personally identifiable information.

(viii) store, permanently download or redistribute content from our Website other than as intended or as agreed by us in writing.

(ix) circumvent, disable or otherwise interfere with any security-related features of the Website or features that prevent, limit or restrict use or copying of any content from our Website.

(x) attempt to decompile or reverse engineer any software contained on the Website.

(xi) transfer the materials to another person or 'mirror' the materials on any other server.

(xii) use any data listed on the site for commercial purposes e.g. through price or information scraping.

1.3 We are entitled to use, remove, alter and monitor content on the Website

(a) We are entitled without notice, but are not obliged to:

(i) use, alter, update and monitor the content of the Website, at any time and at our sole discretion.

(ii) remove from the Website any content that is in our opinion and sole discretion unacceptable.

1.4 Privacy policy

(a) Parts of our Website may require you to provide us with personal information. To access our privacy policy, click here.

1.5 Submitting information

(a) In order to take advantage of any promotions and order any products on our Website, you will need to provide certain information. When entering information on our Website, you must provide accurate, current and comprehensive information.

(b) You must be more than 18 years of age to submit information on our Website. Waves does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are aged less than 18, your parent or guardian must accept full responsibility for the terms, conditions, obligations and warranties set out in these Terms and Conditions and/or any Additional Terms and Conditions.

1.6 Links to and from websites

(a) You must never create a link to or from our Website or any part of our Website:

(i) for Commercial Use, without our prior written consent.

(ii) to or from a website which contains Prohibited Content.

(iii) to or from a website which infringes third party's rights (including Intellectual Property Rights).

(b) Our Website may contain links and other pointers to websites owned or controlled by third parties.  These links are provided for your convenience only and are not endorsed by us.

(c) When accessing third party websites you should read the terms and conditions applying to the use of those websites.

(d) We have no control over the content, practices or policies of any third party websites and therefore take no responsibility in respect to them.  By using our Website to access third party websites you expressly release and indemnify each of us and our Affiliates from any and all liability arising from your access or use of any third party website.

1.7 Your Account

(a) If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.  

(b) Waves reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in Waves sole discretion.

1.8 Placing an order for Products

(a) You may order products by selecting and submitting your order through the Website in accordance with these Terms and Conditions.

(b) Any order placed through this Website for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

(c) We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Website.

1.9 Acceptance or rejection of an order

(a) In certain circumstances, we may need to reject your order, including but not limited to where the requested product is not available or if there is an error in the price or the product description posted on the Website.

(b) Each order placed for products through the Website that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will:

(i) supply the products in that order to you in accordance with these Terms and Conditions; and

(ii) send you an email confirmation of that order – though with the nature of the internet we cannot guarantee receipt. Please add the Waves email address in your contact address book to ensure emails are not sent to SPAM or blocked by your fire wall.

(c) If we reject an order placed through the Website, then we will endeavor to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

1.10 Delivery of products

(a) We only deliver to addresses in Australia.
(b) You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the Website.

(c) We also recommend that you be present to accept the delivery of your order if you have paid by credit card or direct deposit.

(d) We do not deliver to PO boxes, and require a signature at point of delivery.

(e) We may require the person accepting the delivery of your order to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks.

(f) If there is no one or no appropriate person (for example, above 18 years old) at the delivery address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then we will not deliver the products you have ordered. In this instance, we will endeavor to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional delivery fee for that replacement delivery.

(g) You acknowledge and agree that any person at the delivery address who receives the products is authorised by you to receive your order.

(h) For purchases outside the Sydney metropolitan area some bulky items like kayaks, canoes and rigid hull inflatable’s will not be delivered directly to your nominated address. These goods will be sent to a suitable freight depot or warehouse for collection by you. We will notify you of the collection point within 5 business days.

(I) We do not accept responsibility for goods lost or damaged in transit. Freight insurance is not included in your purchase. 

(J) If you have selected the option for your goods to be left at your nominated address without Proof of Delivery then this option is selected at your own risk.  We do not accept any responsibilty for any goods lost or damaged as a result that you are not present at your nominated address at the time of delivery to accept delivery of your order.

1.11 Cancelling an order

(a) We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:

(i) the products in that order are not available; or

(ii) there is an error in the price or the product description posted on the Website for the product in that order; or

(iii) we reasonably believe your order has been placed in breach of these Terms and Conditions.

(b) If we cancel your order or part of your order, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order.

(c) You may cancel an order (whether it is accepted by us or not) by contacting us at any time prior to the dispatch of that order. On cancelling the order, we will refund your payment either to your original payment method or through an alternative means. If we cannot stop the shipment of the order at the time of cancellation, then you will be required to accept the order.

1.12 Fees and charges

(a) We will charge you, and you agree to pay, the purchase price of each product that is ordered, the delivery fee for your order that we notify to you when you place your order  and any other fees and charges notified at the time of purchase.  

(b) All fees and charges identified in these terms and conditions and all prices for the products include GST where applicable.

1.13 Payment methods

(a) You may pay the fees and charges for an accepted order using the following payment methods:

(A) Visa;

(B) MasterCard;

(C) Direct deposit;

(b) If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may cancel your order.

(c) If you choose to pay by credit card, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card.

(d) You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.

(e) We will provide you with a receipt which specifies the total fees and charges for the products in the order.

1.14 Damaged products and deliveries

(a) Once you open a parcel or item from its packaging, it cannot be refused at the point of delivery. If you suspect that a product is damaged on delivery, then you should bring the damage to the attention of the driver and have them counter sign the damage on the consignment note, then contact the carriers head office.

1.15 Risk of loss

(a) Risk and title to a product passes to you on the date and time of delivery to the delivery address.

1.16 Product descriptions

(a) Waves attempts to be as accurate as possible. However, to the extent permitted by law, Waves does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

1.17 Trade Marks

(a) We own our trade marks. No permission is given for their reproduction or publication, except to the extent allowed by this limited licence.

(b) You acknowledge that all marks that appear throughout the Website belong to us or the respective owners of those marks and are protected by domestic and international trade mark and copyright laws. Any use of any of the marks without the express written consent of us or the owner of the mark (as applicable) is prohibited.

1.18 Intellectual Property Rights

(a) The content and software used in connection with the Website contains confidential information that is protected by valid and applicable Intellectual Property Rights.

(b) We own or have a right to use the Intellectual Property Rights to use the Website and all of its content.  We reserve our rights in it.  Apart from uses permitted by the Copyright Act 1968 (Cth) or by these Terms and Conditions, no part of any content may be reproduced or provided to the public, in any form and by any means, without our written permission.

(c) You agree that:

(i) no title to any Intellectual Property Rights in this Website or its content is transferred to you; and

(ii) you do not obtain any rights, express or implied, other than those specifically granted by these Terms and Conditions.

(d) You acknowledge that data in advertisements and sponsors or information provided to you through the Website is subject to copyright, trade mark, brand names, patents or other property rights or laws.  You agree that you will not do anything (including, without limitation, amend, rent, rent out, lend, lease, borrow, loan, sell, distribute, create or generate content or products) that partially or entirely reproduces or exploits those Intellectual Property Rights.

(e) Any rights to download material from our Website are limited to a total download of one copy of that material.

1.19 Indemnity

(a) You agree that your access to and use of our Website will be at your sole risk.

(b) You continually indemnify us and our Affiliates against any claim or proceeding that is made, threatened or commenced and against any liability, loss, damage or expense (including legal costs on a full indemnity basis) any of them incurs or suffers, as a direct or indirect result of any of the following:

(i) your use of and access to our Website.

(ii) a breach of these Terms and Conditions.

(iii) a wilful, unlawful or negligent act or omission by you.

(iv) your violation of any third party right or law, including (without limitation) any Intellectual Property Rights, defamation or criminal laws.

(v) a claim that you caused damage to a third party.

(vi) your use of any information obtained from or through our Website.

(c) This clause 1.19 will survive termination or expiration of these Terms and Conditions and cessation of your use of our Website for any reason.

1.20 Things we don’t promise

(a) Our Website is provided on an 'as is' and 'as available' basis.

(b) We do not promise you any of the following:

(i) that you will have uninterrupted or error-free access to or use of the Website by any method.

(ii) that death, personal injury or property damage may not occur as a result of your access to and use of our Website or any information on our Website or accessed from our Website.

(iii) that the Website or any files available for downloading will be error-free or free from viruses, faults or defects or that any bugs, viruses, Trojan horses or other corrupting programs will not be transmitted to or through our Website by any third party.

(iv) to the extent permitted by law, that the content of the Website is accurate, complete, or suitable for a particular purpose.  You must rely on your own judgment.

(v) that there will not be any unauthorised access to or use of our secure servers which may result in your personal or financial information being accessed.

(vi) that your personal settings or information will not be affected or deleted or your messages will not be delivered incorrectly.

(vii) that your internet or mobile service provider will allow you access to the Website. You are responsible for ensuring your service provider will allow you access to the Website and its content and for any costs and service fees associated with the access.

(viii) that your computer, mobile or other hardware devices will allow you access to the Website. You are responsible for ensuring your devices will allow you access to the Website and its content and for any costs and service fees associated with the access.

1.21 Liability

(a) This clause 1.21 should be read subject to any warranties provided by manufacturers or suppliers of products to our Website.

(b) To the maximum extent permitted by law, we, and our Affiliates disclaim any and all responsibility and liability in respect of our Website and any loss or damage suffered or incurred by a person for any reason including (without limitation):

(i) using or relying on any of the information provided in or obtained through our Website;

(ii) any of the matters referred to in clause 1.20.

(c) To the maximum extent permitted by law:

(i) we disclaim all warranties, express or implied, in connection with our Website and your access to and use of our Website.

(ii) we are not responsible for any loss or damage arising out of this Website or your use of this Website including (without limitation) death, personal injury or any loss or damage as a result of an occurrence listed in clause 1.20.

(iii) we exclude every warranty or condition of any kind that might otherwise apply in relation to the Website, its content and its useability.

(iv) we are not liable, and each of our Affiliates is not liable, for any direct, indirect, incidental, special, punitive or consequential liability, loss, damage or expense you incur or suffer that arises out of your access to, use of (or reliance on) our Website or our services or any of the content of the Website or your inability to use it.  This applies even if we have been informed that the liability, loss, damage or expense will or may result.

(v) you agree that you must commence any cause of action arising out of or related to these Terms and Conditions or your use of our Website within one (1) year of the cause of action arising.  After that time you agree that any cause of action will be permanently barred.

(d) Our liability to you for loss or damage of any kind arising out of these Terms and Conditions or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

(e) Nothing in these Terms and Conditions is intended to limit or exclude any liability that cannot be excluded by law.

(f) Where any law implies in these Terms and Conditions any term, and that law voids or prohibits provisions which exclude or modify the operation of such term, then the term is taken to be included in these Terms and Conditions. However, our liability for breach of such term will be, if permitted by law, limited to one of the following remedies (at our option):

(i) in the case of services: the resupply of the services; or the payment of the cost of resupply; and

(ii) in the case of goods: the replacement of the goods, the supply of equivalent goods, the repair of the goods; the payment of the cost of replacing the goods (or of acquiring equivalent goods), or the payment of the cost of having the goods repaired.

(g) This clause 1.21 will survive termination or expiration of these Terms and Conditions and cessation of your use of our Website for any reason.

1.22 Termination

(a) We may immediately suspend, terminate or limit your access to and use of the Website and (where relevant) your account if you breach these Terms and Conditions and:

(i) the breach cannot be remedied; or

(ii) you fail to remedy the breach within 10 days of our notice to you of that breach; or

(iii) if there is an emergency.

(b) We may stop making the Website (or any part of it) available without prior notice. If so, any orders that we have accepted will not be affected by this unless the products that have been ordered are no longer available or we are prevented from supplying the products, in which case, we will notify you and will refund to you all valid payments received by us for those products.

1.23 Changes to these Terms and Conditions

(a) For future orders, these Terms and Conditions may be different and so we recommend that you read these Terms and Conditions carefully each time you agree to them during the ordering process.

(b) We will not change any Terms and Conditions for an existing order that has been accepted by us, the Terms and Conditions that will apply to the order are the Terms and Conditions that applied at the time you place your order. Subject to this clause, we reserve the right to vary these Terms and Conditions from time to time.

1.24 General

(a) If the whole or any part of a provision of these Terms and Conditions is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of these Terms and Conditions has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of these Terms and Conditions or is contrary to public policy.

(b) These Terms and Conditions are governed by the laws of NSW, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

(c) You agree that the Website:

(i) will be deemed to be solely based in Australia; and

(ii) is a passive site that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than Australia.

(d) The fact that we fail to do, or delay in doing, something we are entitled to do under these Terms and Conditions, does not amount to a waiver of any obligation of, or breach of obligation by you. A waiver by us is only effective if it is expressly given in writing.

(e) A written waiver by us is only effective in relation to the particular obligation or breach in respect of which it is given.  It is not to be taken as an implied waiver of:

(i) any other obligation or breach.

(ii) that obligation.

(iii) a similar obligation or breach on any other occasion.

(f) You may not transfer or assign these Terms and Conditions or any rights or licences granted under these Terms and Conditions.

(g) We may transfer or assign these Terms and Conditions and your account without restriction or notification.

1.25 Definitions

(a) 'Additional Terms and Conditions' means any terms and conditions required to be consented to in order to gain access to parts of our Website or to participate in activities on our Website including (without limitation) competitions, promotions etc.

(b) 'Affiliates' means our officers, employees and other personnel, agents, contractors, partners, principals, licensors, service providers and members.

(c) 'Commercial Use' includes (without limitation):

(i) sale of access to our Website or our services by way of another website.

(ii) using our Website or our services for the purposes of selling goods or services or for advertising goods or services or for obtaining subscription revenue other than as expressly permitted by our Website.

(iii) any use of our Website or our services for the purpose of competing with or displacing our Website or services.

(iv) soliciting any users of our Website for any commercial purpose other than as intended.

(d) 'Intellectual Property Rights' means copyright, trade marks (whether registered or not), patents, patent applications, eligible circuit layouts, moral rights,  service marks, trade names, registered designs, unregistered design rights, know how, trade secrets, domain names, internet addresses, rights in confidential information and all and any other intellectual property rights, whether registered or unregistered, and including all applications and rights to apply for any of the same.

(e) 'Prohibited Content' includes content that: (a) is abusive, threatening, obscene, vulgar, offensive, defamatory, hateful, discriminatory, unlawful, pornographic, racist, sexually-oriented or otherwise considered by the us as inappropriate;

(b) contravenes any applicable laws (including without limitation laws concerning Intellectual Property Rights); or

(c) infringes the rights of a third party (including without limitation laws concerning Intellectual Property Rights, privacy or personal or proprietary rights)

(f) ‘Refund Policy’ means the refund policy governing the refunds offered in respect of products ordered on the Website.

(g) ‘Terms and Conditions’ means these terms and conditions.   2.0 Web Based Promotional Codes

From time to time Waves will offer web based promotional codes for marketing purposes.

Conditions of the codes are as follows:

(a) Promotional codes cannot be used in conjunction with any other promotions or promotional codes

(b) All promotional codes have expiry dates applied

(c) All promotions expressing a discount exclude freight

(d) Offers only available online at


Privacy Policy

Respecting your privacy

Waves Overseas Sales Pty Ltd ABN 81 003 691 709 (Waves) is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.

Our respect for our customers' right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.   

This Privacy Policy sets out:

  • matters of which you should be aware regarding information we may collect about you;
  • our policies on the management of personal information; and
  • generally, what sort of information we hold, for what purposes, and how we collect, hold, use and disclose that information.

What personal information do we collect and store?

So that we can provide goods and services to you, we may collect the following information from you directly and from you visiting our website:

  • personal information including your name, address, facsimile number, telephone number, e-mail address and other details;
  • information provided when you send an email or other communication to us;
  • information provided when logging onto our website. Our server automatically records information your browser sends when it connects to a website. The information provided may include:
    • your Internet Protocol (IP) address and your browser type and language.  We may also collect information about your usage (for example, by way of cookies) including when you use our website, other sites you access from our website, content upload and download, your usage of the services available on our website and the other website users you connect with through our website.
    • information provided by you through your use of any downloading facilities on our website.

Some examples of where we may need these details are fulfilling online orders, competitions & promotions, marketing, processing your inquiries and improving our services and the provision of services to you.    

Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.

How do we collect the personal information?

We collect the information:

  • from you.
  • through our website and by other electronic communication channels.
  • from third parties.
  • from publicly available sources of information.
  • when we are required to do so by law.
  • from our own records.   

Generally, you have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.   

How is personal information used?

  • We use the personal information we collect to:
  • provide our web based services, including fulfilling online orders.
  • provide goods and services to you.
  • process your inquiries and improve our services and the provision of services to you.
  • advise you of additional services, products or information which may be of interest to you.
  • provide your contact details to our partners who have agreed to provide you with the offers described on our website.
  • develop existing and new products and services.
  • maintain and update our business infrastructure and systems.
  • promote and advertise our other products and services to you.
  • conduct competitions and promotions.

If we do not collect the personal information, we may not be able to provide you with the services, offers or assistance you have requested.

You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.

Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) is in a way which does not personally identify individuals.

How long do we keep your personal information?

We do not keep your personal information for any particular period of time, unless we are required to keep your information for a particular period of time by law.

Who will see or have access to your personal information?

Unless we are required to provide your personal information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your information will only be seen or used by persons working in or for us and our partners who offer the services, promotions and products described on our website.

Persons accessing your personal information may include our own and our contract personnel (e.g. customer service staff, sales agents, marketing people, insurers, advisers etc), our subsidiaries, advertisers, our partners (who offer the services, promotions and products described on our website) and affiliated companies.  Some of these people may be located in countries outside Australia.

We endeavour to keep our information systems and files secure from unauthorised access, and our staff and contracted agents and service providers have been informed of the importance we place on protecting your privacy and their role in helping us to do so.

Access to your personal information

We will provide you with access to any of your personal information we hold (subject to any legal restrictions).  

If you require access to your personal information, please email [email protected] Of course, before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge.  However, we may charge a reasonable fee if your request requires a substantial effort on our part.

If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.  

If you need to update your information (e.g. if you change your address), or if you believe there are errors in our records about you, please let us know.


We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. 

However, the open nature of the internet is such that information exchanged via the internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) your personal details, email address and other information, it is sent at your own risk.

Your authority

By continuing to use our website and registering for offers on our website you consent to us maintaining, using and disclosing your personal information in the way described in this Privacy Policy.   

More information

Our privacy policy will be updated from time to time. You should review our privacy policy each time you visit our site or provide us with personal information.

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at